DO I HAVE TO PROVIDE AN INTERPRETER?
The short answer is yes. Under the Americans with Disabilities Act (ADA) Title III, organizations are required to provide a qualified interpreter and other necessary accommodations. Read the ADA Title III on the contact page to find out the specifics.
IS VRI RIGHT FOR ALL SITUATIONS?
Current Video Remote Interpreting technology is adaptable enough to be considered ADA Compliant reasonable accommodations in most situations, but not all. If a Deaf or hard of hearing client has any degree of vision loss or blindness, they may need an in person tactile interpreter as reasonable accommodation in order to assure fair communication in compliance with ADA law.
LAG OR RESOURCE ALLOCATION ERRORS:
Our technicians will work with your IT department to assure the clearest signal for all clients. However in the event that your organizations systems are receiving maintenance or may have technical issues, the VRI may be unable to operate at acceptable clarity; in that event, it would not be considered ADA Compliant.